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The Genie is Out of the Bottle
The Genie is Out of the Bottle
Brands in crisis
Brands in crisis
What I Overheard at the Airport
What I Overheard at the Airport
Pick a Word, Any Word
Pick a Word, Any Word
The problem with big projects… well, kinda…
The problem with big projects… well, kinda…
Who’s on first when it’s about strategy?
Who’s on first when it’s about strategy?
Janet and Joslyn: A Customer Service Tale
Janet and Joslyn: A Customer Service Tale
KBIS® Report
KBIS® Report
Getting People to Pull the Trigger
Getting People to Pull the Trigger
The Truth About Inquiries
The Truth About Inquiries
Talk to people how they want to be talked to
Talk to people how they want to be talked to
It’s all about information
It’s all about information
Hanging Around the Virtual Street Corner with IBM
Hanging Around the Virtual Street Corner with IBM
Magazines in flux – and under attack
Magazines in flux – and under attack
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